Connect with Willow
Whether you’re curious about our redefined scrubwear or need assistance with a recent order, our team is here to ensure your Willow experience is as premium as our apparel.
Support Hours
Monday — Friday
09:00 — 17:00 GMT
023 8214 5356
Response Times
We typically respond to all inquiries within 24 business hours.
Enquiries & Care
We're here to support your clinical journey. Whether you need a sizing consultation for the perfect fit or assistance with a recent order, our care team is ready to help.
Healer's Handbook
How do I find my perfect fit?
Our scrubs are tailored with a modern athletic fit. We recommend consulting our detailed size guide which maps clinical measurements to our runway-inspired silhouettes. If you are between sizes, we suggest sizing up for a more relaxed clinical feel.
What are the delivery times?
We aim to ship within 2 days. Standard delivery typically takes 2-3 business days.
What is the Willow premium return policy?
Your satisfaction is our priority. We offer a 30-day return window for all unworn apparel in original packaging. We understand the demands of your profession, so we've made the process seamless to ensure your confidence in every purchase. If you would like to make a return, please submit an enquiry through the form above.
How do I report a post-purchase quality issue?
Our scrubs are industrial-grade durable, and we stand behind our craftsmanship. Please use the contact form above with your order number and a brief description of the issue. Our support team will resolve any quality concerns within 24-48 hours.